I initially walked in to a VERY professional receptionist who politely asked me to go to the locker room. I then put my clothes and belongings in a locker and made my way to the optional shower facilities (very large and public). Unfortunately, I bumped into another guy in there which I didn't appreciate. Then, a seperate girl, NOT the masseuse took me into the table shower room where I was scrubbed from top to bottom and made squeaky clean. Finally, the masseuse was waiting for me outside in the hallway and took me into the massage area. It was a dimly lit private room with a real massage table, I felt very comfortable. The massage was probably the best I've ever had. It was perfect pressure, and so relaxing that I swear I must have nodded off a few times. On the flip over, she took care of every part of my body and I felt extremely pleased. Would definitely return a second time if it wasn't so pricey.